Service Delivery Manager - Durban Verfied

Salary Negotiable Durban, Kwazulu-Natal Durban, Kwazulu-Natal more than 14 days ago 26-02-2019 4:01:51 PM
19-03-2019 4:01:51 PM

Our client is looking for a seasoned and professional SDM, responsible for the overall management and control of resources to provide an efficient and cost-effective information systems delivery service to the business. They will also manage the delivery of all operational IT Services according to Service Level agreements, covering both internal and externally contracted services.

Core Function:

With a very strong emphasis on the FINANCIAL and BUDGETING ASPECTS, the SDM will co-ordinat multi-disciplinary teams to operationalise, optimise and evolve IT services, working to reduce service disruptions. Dynamic planning, scheduling, measurement and control of operational facilities to provide the agreed levels of service.

Requirements:

Educational:

  • Matric
  • IT National Diploma or Degree

Experience:

  • 10 years in IT management with Service Delivery management specialisation
  • Strong financial acument/background
  • ITIL certified
  • IT Call Centre Management experience
  • Contract Management experience

Ref: DBN000358/AD