Team Leader Debt Collection - East London Verfied

Salary Negotiable East London, Eastern Cape East London, Eastern Cape more than 14 days ago 28-08-2018 1:38:28 PM
23-10-2018 1:38:28 PM
REVENUE CONSULTING (PTY) LTD requires the services of a Team Leader situated at East London Office.

Overview of Responsibilities:

The incumbent of this position will assume overall responsibility for all operational aspects in servicing the clients in terms of the Service Level Agreement. This responsibility will include all aspects of planning, work allocation, supervision and review of all staff assigned to the client’s project and all reporting requirements. In addition the incumbent will assume overall responsibility for the performance, primarily, collections, for this assignment. All actions and activities must be conducted in a professional manner and in compliance with the Debt Collectors Act and in compliance with the Revco Human Resources Policy manual.


Key Requirements:

Minimum of 5 years’ experience in a supervisory capacity in a debt collection firm or department
Previous experience of 8 years in a collections environment a pre-requisite
Grade 12 plus diploma or degree related to credit control and debt collection
Registration as a Debt Collector with the Debt Collectors Council / eligibility to register
Driver’s license
Own car

Attributes:

Honesty and the ability to keep information private
Reliable, helpful and able to work well under pressure
Understanding, patient and good at listening
An awareness and understanding of a variety of cultures
Approachable, thorough, methodical, predictable, self-disciplined, patient, logical, careful, diplomatic and conventional in approach
Moderation, consistency and the ability to tie up all the loose ends and finish a job will be of importance as well
Maintaining quality and standards
The ability to communicate constant progress
The ability to cope with a diversity of tasks
The ability to be flexible with interruptions during working routine
The ability to meet deadlines

Recruiter: Revco